Refund & Cancellation Policy
 

Direct website bookings: Your card is verified when you book and payment is due on arrival. You may cancel without a cancellation charge up to 24 hours before your scheduled arrival.

Bookings through an OTA: Please cancel through the OTA at least 5 days before arrival. Any refund will be handled in line with the terms and process shown by the OTA for your booking.

Cancellations made after the relevant deadline, and non-arrivals, may be subject to the charge stated in your booking confirmation or OTA terms.

For help with a direct booking, contact The Pityme Inn on 01208 862228 or pitymeinn26@outlook.com. The website currently lists these contact details.

In Wix, add separate blank pages called Terms & Conditions and Refund & Cancellation Policy, paste in the wording, then link both from your footer. Wix’s help guide gives these steps. I’d also add the refund-policy link near the room-booking button so guests can find it before booking.