Privacy Policy

The Pityme Inn
Last updated: 9 November 2026

1. Who We Are

The Pityme Inn is operated by The North Coast Pub Company Ltd, a private limited company registered in England and Wales.

Company name: The North Coast Pub Company Ltd
Company registration number: 17110342
Registered office: The Pityme Inn, Rock Road, St Minver, Wadebridge, Cornwall, PL27 6PQ
Telephone: 01208 862228
Email: pitymeinn26@outlook.com

The North Coast Pub Company Ltd is the data controller responsible for personal information processed in connection with The Pityme Inn.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and other contact details.

• Hotel and restaurant reservation information, including booking dates, guest numbers and special requests.

• Payment and transaction information necessary to manage bookings, payments, refunds and cancellation charges.

• Information you provide when contacting us by telephone or email.

• Website usage information, including cookies, browser information and technical data.

We only collect and use personal information where necessary for legitimate business purposes or where otherwise permitted by law.

3. Hotel and Restaurant Bookings

Our website provides links to external booking systems operated by Zonal (High Level) for both accommodation and restaurant reservations.

When you make a reservation, you are directed to the Zonal (High Level) booking platform, where the information necessary to manage your booking is collected.

This may include your name, contact details, booking requirements and payment information where applicable.

The North Coast Pub Company Ltd may access and use relevant booking information to provide accommodation and restaurant services, communicate with guests, manage payments and administer reservations.

The booking platform may also process personal information in accordance with its own applicable privacy information.

4. How We Use Your Information

We use personal information to:

• Process and manage hotel and restaurant reservations.

• Confirm bookings and communicate with customers.

• Process payments, refunds and applicable cancellation charges.

• Respond to enquiries, complaints and requests.

• Maintain business, accounting and financial records.

• Meet our legal and regulatory obligations.

• Maintain the security and functionality of our website.

• Improve our customer services and business operations.

We do not currently use our Wix website to collect customer information for email newsletters or direct marketing.

5. Legal Basis for Processing

We process personal information under the following lawful bases, as applicable:

Contract: Where processing is necessary to manage bookings, provide services and fulfil our contractual obligations.

Legal obligation: Where information must be retained or processed to comply with applicable laws, including accounting and tax requirements.

Legitimate interests: Where processing is necessary for the effective operation, security and improvement of our business, provided those interests do not override your rights.

Consent: Where required for non-essential website cookies or other activities requiring your permission.

Where customers voluntarily provide sensitive information, such as health-related accessibility or dietary requirements, we will process it only where an appropriate lawful basis and additional legal condition apply.

6. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary, including:

• Zonal (High Level), our hotel and restaurant booking provider.

• Authorised payment processing and card verification providers.

• Wix, our website hosting provider.

• Accountants and professional advisers.

• Regulatory authorities and law enforcement agencies where legally required.

Where third parties process information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

We do not sell customers' personal information to third parties.

7. Payment Security

Payment card information is handled through our authorised booking and payment processing providers.

Where payment card verification is required, this is managed through the relevant secure payment systems.

We take reasonable measures to protect payment and transaction information against unauthorised access, misuse or disclosure.

8. Cookies and Website Information

Our website is hosted by Wix and may use cookies and similar technologies to support website functionality, security and performance.

Some cookies are essential for the website to operate correctly.

Where non-essential cookies, including analytics or advertising cookies, are used, we will request consent where required by law.

Visitors can manage their cookie preferences through the controls provided on our website or through their browser settings.

9. Marketing Communications

We do not currently collect customer information through our Wix website for newsletters or direct marketing purposes.

Information provided when making a reservation or contacting The Pityme Inn is used primarily to manage bookings, provide services and respond to enquiries.

We will only send promotional communications where permitted by applicable data protection and electronic marketing laws.

Where applicable, customers may opt out of marketing communications at any time.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including meeting legal, financial and regulatory obligations.

Accounting and financial transaction records are generally retained for six years where required for tax and record-keeping purposes.

Other personal information is retained only for as long as reasonably necessary to manage bookings, resolve enquiries or disputes, and meet our legal obligations.

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information in certain circumstances.

• Request restriction of processing.

• Object to certain types of processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

12. International Data Transfers

Some of our technology and booking service providers may process personal information outside the United Kingdom.

Where international transfers take place, we will ensure that appropriate safeguards or other lawful transfer arrangements are in place as required by UK data protection law.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to personal information is restricted to authorised employees and service providers who require it for legitimate business purposes.

14. Complaints

If you have any concerns about how we collect, use or protect your personal information, please contact us so that we can investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

The most recent version will be published on our website.

16. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

The Pityme Inn
The North Coast Pub Company Ltd
Rock Road, St Minver
Wadebridge, Cornwall
PL27 6PQ

Telephone: 01208 862228
Email: pitymeinn26@outlook.com